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* 1. How do you normally contact the helpdesk?
 
 
 
* 2. How would you rate your level of IT knowledge and experience?
 
 
 
* 3. What was your last request to the Resortcom Helpdesk related to?
 
 
 
* 4. How many times did you have to contact the helpdesk to resolve the issue?
One Two Three or more
 
 
5. Please select a value that indicates your level of satisfaction.
Strongly agree Agree Not sure Disagree Strongly Disagree
* a.The Helpdesk had the ability to solve your issues
* b.The Helpdesk handles requests in a courteous manner
* c.The Helpdesk handles requests quickly and efficiently
* d.The Helpdesk displays good communication skills
 
 
6. Please select a value that indicates your level of satisfaction.
Strongly agree Agree Not sure Disagree Strongly Disagree
* a.The waiting time to have my request addressed was satisfactory
* b.The information provided was relevant
* c.The Helpdesk Service provided met your expectations
 
 
7. Please rate your overall satisfaction level of the support available from the Resortcom Helpdesk
Very Poor Poor Average Good Excellent
* Overall satisfaction
 
 
 
 
   
 
 
9. Please contact me regarding my comments
 
Yes
 
No
 
 
 
 
   
 
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